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Cookie Policy

A) WHAT IS A COOKIE?
A cookie is a small file of letters and numbers that we may store on your browser or the hard drive of your computer or device, including mobile or handheld device (such as a smart phone or tablet), as you browse our Website. Once set, it can be accessed by our Website. It’s not harmful to your computer, mobile phone or other device like a virus or other malicious code.

B) HOW DO WE USE COOKIES?
We use cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

We only collect information we feel is essential for you to use our Website efficiently and to improve services for you, for example:

  • for technical purposes essential to the effective operation of the Website;
  • enabling a service to recognise your device so you don’t have to give the same information several times during one task;
  • measuring how many people are using the Website, to ensure there is enough capacity for the Website to operate at a reasonable speed;
  • completion and support of the current activity being undertaken by the user, for example previously viewed pages or products;
  • monitoring the success of campaigns and competitions;
  • website and system administration, for example, tracking the number of website users for marketing purposes;
  • remembering pages viewed;
  • monitoring your journey around the website which helps us improve navigation and ease of access to popular pages; and
  • remembering items you have saved to your basket on a previous visit to the Website, including where the browser has been closed and a new session has begun.

C) TYPES OF COOKIES USED
Our Website uses the following types of cookie each of which has its own specific lifetime:

First Party Session cookie – this type of cookie is set directly by us and may only last until you close your browser. This allows websites to link the actions of a user during a browser session so that the website is able to store certain information whilst the user is browsing the website.
First Party Persistent cookie – this type of cookie is set directly by us and lasts for longer, for example, to enable a website to recognise you when you return to them. It is stored on a users’ device in between browser sessions and allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered.
Third party cookies – these are cookies that are not set by Phillips Jewellers but are instead set by a third party. Online advertising is a common example that often uses third party cookies.
You can find more detailed information about the individual cookies we use and the purposes for which we use them in the table below:

First Party cookies (session & persistent)

COOKIE NAME AND TYPE WHAT IT IS USED FOR
PHPSESSID, pum-4048, pum-4127, wordpress_*, wp-settings-* These cookies allow our web servers to respond to your actions such as browsing, registration & log-in and add to basket. Remembering your search settings and showing you products/pages that you have recently visited. These cookies help to provide security using the website and display relevant content.

Visitor data is collected to track visitor information such as which websites you have been to before visiting ours, new and existing visitors, number of visitors, to distinguish between visits from computer programmes and people, websites visited by a customer within a session and specific referring pages, country so that we can serve specific country content, where appropriate. The website wouldn’t work properly without these.

 

Third Party Cookies
The information from the following cookies will be used by the undernoted third parties in accordancewith their privacy policies.

COMPANY COOKIE NAME AND TYPE WHAT IT IS USED FOR
Google _ga*, _utm* Google Analytics uses these cookies to collect information about how visitors use our site which we analyse to help us improve the site. The cookies collect information in an anonymous form, and include the number of visitors to the site, where visitors have come to the site from, and the pages they visit.
Further information can be found here:https://support.google.com/analytics/answer/6004245
Hotjar _hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjDoneTestersWidgets, _hjMinimizedTestersWidgets, _hjDoneSurveys Hotjar’s tools allow us to analyse what users do on our website and to obtain feedback from users.
Hotjar collects non-personal information including standard internet log information (referring domain; pages visited; geographic location (country only); preferred language used to display the webpage; date and time when website pages were accessed; and details of your behavioural patterns upon visiting our website pages.
Further information can be found here:
https://www.hotjar.com/legal/policies/cookie-information
Facebook Facebook Pixel The Facebook pixel is an analytics tool that allows advertisers to measure the effectiveness of advertising by understanding the actions people take on a website. Advertisers can use pixel data to make sure ads are being shown to the right people, build advertising audiences and unlock additional Facebook advertising tools. For further information about the Facebook Pixel please see:
https://en-gb.facebook.com/business/help/651294705016616

 

D) BROWSER SETTINGS
You may choose to try and block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website and on average your browsing experience will change. It may become less interactive, less personal to you, contain more error messages and certain websites will not work at all. Our website is designed to use cookies so it may be affected by some or all of the issues set out above, as well as others not listed here. In particular, your shopping experience on our Website will be limited to browsing and searching, you won’t be able to add products to your basket or buy them.

Further information and guidance on cookies and how you can manage your browser settings can be found by accessing the following links:

 

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